Our Services

Web Support Ticket System

A PHP system developed to offer your clients a great user experience, Clients can submit new Tickets and keep in touch with admin/agent of system. Also, when the support is done and a ticket is closed and give it priority. System is based on multi admin and multi agent.

Better Customer Support

Thousands use ‘Web Support Ticket System’ help desk software daily to track, organize and resolve customer issues.

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Faster Response Time

Get your help desk up and running in minutes with the hassle-free HESK cloud service.

Web Support Ticket System is a PHP system designed to offer your clients a great user experience, where they can submit new Tickets or Bug Reports and keep in touch with you or your Agents. Also, when the support is done and a ticket is closed, your client can rate the agent’s suport and you, as an admin, are able to keep tracking of those ratings.

Features:

  • Tickets system (for registered or anonymous clients)
  • Bug reports system (for registered or anonymous clients)
  • File uploading system for both the tickets and bug reports
  • Rating system. When a ticket is closed, you client can rate the agent’s support
  • Statistics for the Admins
  • 3 different user roles: Client, Agent, Administrator
  • Envato Purchase Code automatic verification on tickets
  • Email alerts for your clients and agents
  • Unlimited departments to order your tickets/bug reports
  • 3 different priorities (low, medium and high) for the tickets/bug reports
  • 4 different bug report’s statuses (solved, reviewed, insolvable, other)
  • Created using CodeIgniter v3.0.0
  • Responsive design for both the frontend and the backend
  • Created using Bootstrap v3.3